Consumer App

  • ‘Consumer App’ launched by Ministry of Consumer Affairs on 1st Oct 2019.
  • It is  A one stop solution for consumer grievance redressal at the palm of every consumer across the nation.
  • This app to provide fast-track consumer grievance redressal process and provide an effective forum for consumers to give their valuable suggestions. Another bold step towards achieving the objective of ‘Digital India’.
  • The registered consumer will be informed about their complaint via SMS/E-mail with a unique number which can be tracked by the consumer.
  • Time bound resolution of all grievances and those that are simple in nature will be resolved within 20 days while those that elicit a feedback from companies or further enquiries will be resolved within 2 months/60 days.
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